Emergence of the Corporate Brain

A synthesis of the relevant literature and commentary (focusing on the oil & gas sector although some elements may apply to other sectors) has enabled the identification of a number of potential trends, gaps, challenges and opportunities with respect to enterprise search & discovery. It is anticipated that practitioners may find this multi-disciplinary discussion and... Continue Reading →

Information Search & Discovery Capability in the Enterprise: Have we forgotten people?

Two recent pieces of research provide some evidence that business management may be underestimating the impact of people (social and cognitive) with respect to enterprise search and discovery capability. The research suggests there may be value in moving away from fragmented process based 'technology centric' viewpoints, to more of a 'systems thinking' outcome based approach.... Continue Reading →

Next Generation Information Management and Enterprise Search & Discovery Capability. But not as you (probably) know it…

Slideshare Link Here With the exponential growth in ‘big data’ information volumes within the organization, the convergence of traditional business intelligence, enterprise search, social media, text analytics, knowledge organization and machine learning has the potential to revolutionize how we search for and discover information and knowledge. However, it appears to have become almost unfashionable to... Continue Reading →

Companies are missing crucial information – but they don’t know it

Presentation given at Enterprise Search Europe 2015 in London (October 21st) here . Provides evidence that companies may be missing crucial information during exploratory searches but are largely unaware. One of the causal factors is search expertise, caused by a lack of learning. The presentation offers some practical suggestions to address this issue.

Exploratory information searching in the enterprise: A study of user satisfaction and task performance

As part of my PhD research on the socio-cognitive aspect of enterprise search, I had a paper published this week in the Journal of the Association for Information Science and Technology (JASIST). Abstract No prior research has been identified that investigates the causal factors for workplace exploratory search task performance. The impact of user, task,... Continue Reading →

Desperately seeking information

I recently conducted a survey of 55 business professionals to identify what channels they use to seek information. The pie chart below illustrates the role of the Internet (purples), internal search tools (oranges), the importance of direct people to people interactions (green) and minimal use of traditional 'library' services (blue). The fact that almost a quarter of... Continue Reading →

Causes for a poor search experience

In addition to interviews, questionnaires, experiments and search log analysis, another method to assess causal factors for poor search experiences is to examine user feedback. PowerPoint slide in Slideshare Users who choose to press the feedback button on the Enterprise Search user interface are of course a self selecting group, although one advantage of the method is... Continue Reading →

The organization is the Information System?

Research to date indicates Enterprise search capability may not be equal to search engine (or IT) capability or even search Centre of Excellence capability. The organization is the information system? Who is accountable for an organisations 'search capability' and resulting 'findability' of information? Some early slideshare material Here

Manual information organization vs automated methods: The link to different types of search goals

I presented at the UK Chapter of the International Society for Knowledge Organization (ISKO) in London this month. A link to the presentation and paper are Here Some practitioners within enterprises believe manual and automated tagging are contradictory mutually exclusive approaches. To use both is inefficient. The paper presents a 'best of both worlds' model,... Continue Reading →

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