Information Search & Discovery Capability in the Enterprise: Have we forgotten people?

Two recent pieces of research provide some evidence that business management may be underestimating the impact of people (social and cognitive) with respect to enterprise search and discovery capability. The research suggests there may be value in moving away from fragmented process based ‘technology centric’ viewpoints, to more of a ‘systems thinking’ outcome based approach. Some recent slideshares below:

Cognitive impacts on search performance

Social impacts on search performance

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