I have recently had a paper accepted by the Journal of the Association for Information Science and Technology (JASIST). This looks at the role of search literacy in the enterprise search system and its impact on search task performance. I will add the full paper reference when it is published in the Journal by Wiley later this year.
No prior research has been identified which investigates the causal factors for workplace exploratory search task performance. The impact of user, task and environmental factors on user satisfaction and task performance was investigated through a mixed methods study with 26 experienced information professionals using enterprise search in an oil and gas enterprise. Some participants found 75% of high value items, others found none with an average of 27%. No association was found between self-reported search expertise and task performance, with a tendency for many participants to overestimate their search expertise. Successful searchers may have more accurate mental models of both search systems and the information space. Organizations may not have effective exploratory search task performance feedback loops, a lack of learning. This may be caused by management bias towards technology not capability, a lack of systems thinking. Furthermore, organizations may not ‘know’ they ‘don’t know’ (metacognition) their true level of search expertise, a lack of knowing. A metamodel is presented identifying the causal factors for workplace exploratory search task performance. Data from the Defence, Pharmaceutical and Aerospace sectors indicates the potential transferability of some of the findings.