Short enterprise search queries: Are users really to blame?

ipad-820272_1920

Some practitioners state that users in an enterprise search deployment enter a much smaller number of words in a search query (1.5 average) than on the Internet (3.0 average) and infer it as one of the causes for poor outcomes. This short article presents an argument that this enterprise search user behaviour rather than being a cause, is actually a symptom of factors related to the enterprise environment, including corpus sizes and search query parsing algorithms. User search behaviour (agency) may develop as a result of corpus size/query parsing algorithms (structure) explaining some of the search query length differences between Internet search engines, site-search and enterprise search deployments. These may act as a constraining effect in many enterprises, where user behaviour adapts to these structures. This shift in thinking may enable more effective interventions and solution design.

Download article here in SlideShare: Click Here

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s