A voluntary non-commercial research blog since 2015
In addition to interviews, questionnaires, experiments and search log analysis, another method to assess causal factors for poor search experiences is to examine user feedback. PowerPoint slide in Slideshare Users who choose to press the feedback button on the Enterprise Search user interface are of course a self selecting group, although one advantage of the method is... Continue Reading →
Research to date indicates Enterprise search capability may not be equal to search engine (or IT) capability or even search Centre of Excellence capability. The organization is the information system? Who is accountable for an organisations 'search capability' and resulting 'findability' of information? Some early slideshare material Here
I presented at the UK Chapter of the International Society for Knowledge Organization (ISKO) in London this month. A link to the presentation and paper are Here Some practitioners within enterprises believe manual and automated tagging are contradictory mutually exclusive approaches. To use both is inefficient. The paper presents a 'best of both worlds' model,... Continue Reading →
I have recently had a paper accepted by the Journal of the Association for Information Science and Technology (JASIST). This looks at the role of search literacy in the enterprise search system and its impact on search task performance. I will add the full paper reference when it is published in the Journal by Wiley... Continue Reading →
Under the discipline of Human Computer Interaction (HCI) there have been numerous studies on the influence of the search User Interface (UI) on search behaviour. To my knowledge I am not aware of any empirical research that investigates the gathering of user feedback from the interface of an enterprise search UI. I performed some analysis... Continue Reading →
This is a model I have been using to discuss the concept of 'what is enterprise search?' with practitioners. The concept is that 'Enterprise Search' is supported by a series of dedicated User Interfaces (UI) shown as blue boxes, used by virtually every member of staff in the enterprise on the left, to communities of... Continue Reading →
The role of manual & automatic tagging (classification and categorization) and information & knowledge management strategies in influencing information search and discovery in the enterprise. A third paper has been accepted for presentation by the International Society for Knowledge Organization (ISKO) 2015 conference in London. The best of both worlds: Highlighting the synergies of combining... Continue Reading →
The role of the enterprise search user interface in stimulating serendipitous information encounters through presentation of the 'unusual'. The second paper published as part of the research study, was an experiment to stimulate serendipity in the search process through colour coded unusual word associations, tested with scientists in two organizations. It was presented at ICKM... Continue Reading →
Using local contexts to help navigate to relevant information in the enterprise search user interface.What are our information needs? The first paper I published as a result of my studies in the Journal of Information Science, looking at what characteristics engineers prefer of search filters and why. Retrieving Haystacks: a data driven information needs model... Continue Reading →
This monthly blog shares thoughts on geoscience text analytics and from an ongoing PhD research study re-examining and re-conceptualizing searching in the enterprise; towards a conceptual model of user satisfaction and search task performance. Despite the investments made, delivering effective enterprise search appears difficult. Business surveys indicate the average professional spends 24% of their time searching for... Continue Reading →
A Geodyssey - Geoscience Text Analytics and Enterprise Search Research 