Martin White (Visiting Professor at the University of Sheffield and Managing Director of IntranetFocus) has written a review of a recent academic paper I authored Here with Professor Simon Burnett on enterprise search:
“Dr Paul Cleverley and Professor Simon Burnett (Robert Gordon University) have published in the Journal of Information Science what is without doubt a landmark research paper on the factors that influence user satisfaction with enterprise search applications”
“No matter how small or large your organization, if you have responsibility for search management you should be taking this remarkable paper, marking it up para by para, and then using it to benchmark your approach to achieving the levels of search satisfaction that your employees expect”
“This research will change the way that the enterprise search community (and that includes software vendors) consider the opportunities and challenges of effective enterprise search management”
