Exploratory information searching in the enterprise: A study of user satisfaction and task performance

As part of my PhD research on the socio-cognitive aspect of enterprise search, I had a paper published this week in the Journal of the Association for Information Science and Technology (JASIST). Abstract No prior research has been identified that investigates the causal factors for workplace exploratory search task performance. The impact of user, task,... Continue Reading →

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Desperately seeking information

I recently conducted a¬†survey of 55 business professionals to identify what channels they use to seek information. The pie chart below illustrates the role of the Internet (purples), internal search tools (oranges), the importance of direct people to people¬†interactions (green) and minimal use of traditional 'library' services (blue). The fact that almost a quarter of... Continue Reading →

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